Regular Polish: We do NOT guarantee the longevity of any regular polish product once the service has been completed. Any fixes will incur an additional charge.

Gel Polish/Dip Powder/Acrylic: We must be contacted within 7 days from service in order to evaluate the nail issue(s). If the issue was caused by Kay’s Nail Spa, we will fix it for free. All repairs must be completed within 72 hours of your report. If the issue was not caused by Kay’s Nail Spa, the repair will incur additional charges.

*** IMPORTANT ***  At Kay’s Nail Spa, we strive to create a natural look for your nails. To achieve this, we typically make them thinner unless otherwise requested by you due to anticipated heavy use. However, please note that we cannot guarantee against cracking or breakage, as the durability of your nails ultimately depends on a variety of factors. It is important to keep in mind that Kay’s Nail Spa will not be held responsible for any cracking or breakage that may occur, and please be aware that any necessary repairs or fixes may result in an additional cost to the customer.

Allergy: Please inform your technician before your service if you are allergic or sensitive to any specific product, ingredient, or material. While all of our products are sourced from reputable brands and many are FDA-approved or industry-standard, we cannot guarantee that allergic reactions will not occur. It is the client’s responsibility to disclose any known allergies in advance.

Our staff are trained to identify and caution clients about commonly used products and potential sensitivities, but only you know your medical history and what substances you may react to. If an allergic reaction does occur, we are happy to provide the product details, including brand and ingredients, so you may contact the manufacturer directly.

By receiving services at our salon, you acknowledge and accept that we are not liable for allergic reactions caused by products used during your appointment if no prior allergy disclosure was made.

Waxing Service: Waxing is not suitable for everyone. Clients with certain medical conditions—including but not limited to diabetes, circulatory disorders, skin conditions (such as eczema or psoriasis), recent sunburns, or those taking medications like Accutane, Retin-A, or blood thinners—should consult with a healthcare provider before receiving waxing services. Waxing is also not recommended for certain areas during pregnancy, or for individuals with highly sensitive skin.

It is the client’s responsibility to inform their technician of any medical conditions, medications, or sensitivities that may affect the safety of waxing. By proceeding with the service, you acknowledge that you are aware of the potential risks and release the salon and staff from any liability related to adverse reactions or complications that may arise due to undisclosed health issues.

Child Safety Policy: This policy is with the utmost respect to the parents coming in for services at our salon. We understand the challenges in finding time for yourself and that this issue is a sensitive topic to discuss. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap unless they are receiving nail services. There will be no running, screaming, or walking around the salon. If you bring a tablet for your children, please also have headphones available as not to distract other guests. This is also a reminder for adults who wish to use their devices at the salon. We will ask guests to please not have their devices on speaker where it will disturb other patrons. Please remember this is a public space where people come (and pay) to relax. We kindly request ONLY those receiving services be present in the salon. In conclusion, once the child has received their services, we ask that parents continue to follow the policy of supervision listed above.

Gift Cards: Kay’s Nail Spa is not responsible for lost or stolen gift cards. Gift card balances cannot be returned or exchanged in an event that a gift card is lost or stolen. Gift card is not transferable to tips, and have no cash value. Gift card is only valid for 1 year from the date of purchase.

Late Arrivals: Kay’s Nail Spa offers a 10 minute grace period beginning at the time of the appointment. Any arrivals after the grace period has expired will be considered as a “walk-in” customer and will be attended to in the order in which they arrived. If a specific technician was requested during booking, a late arrival could result in services being rendered by the first available nail technician.

Cancellation and No Shows: If a customer has 3 consecutive cancellations or no shows, that customer will be accepted as a “walk-in” customer only.