Regular Polish: We do NOT guarantee the longevity of any regular polish product once the service has been completed. Any fixes will incur an additional charge.

Gel Polish/Dip Powder/Acrylic: We must be contacted within 72 hours from service in order to evaluate the nail issue(s). If the issue was caused by Kay’s Nail Spa, we will fix it for free. All repairs must be completed within 48 hours after contacting us. If the issue was not caused by Kay’s Nail Spa, the repair will incur additional charges.

At Kay’s Nail Spa, we strive to create a natural look for your nails. To achieve this, we typically make them thinner unless otherwise requested by you due to anticipated heavy use. However, please note that we cannot guarantee against cracking or breakage, as the durability of your nails ultimately depends on a variety of factors. It is important to keep in mind that Kay’s Nail Spa will not be held responsible for any cracking or breakage that may occur, and please be aware that any necessary repairs or fixes may result in an additional cost to the customer.

Cancellation and No Shows: If a customer has 3 consecutive cancellations or no shows, that customer will be accepted as a “walk-in” customer only.

Child Safety Policy: This policy is with the utmost respect to the parents coming in for services at our salon. We understand the challenges in finding time for yourself and that this issue is a sensitive topic to discuss. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap unless they are receiving nail services. There will be no running, screaming, or walking around the salon. If you bring a tablet for your children, please also have headphones available as not to distract other guests. This is also a reminder for adults who wish to use their devices at the salon. We will ask guests to please not have their devices on speaker where it will disturb other patrons. Please remember this is a public space where people come (and pay) to relax. We kindly request ONLY those receiving services be present in the salon. In conclusion, once the child has received their services, we ask that parents continue to follow the policy of supervision listed above.

Gift Cards: Kay’s Nail Spa is not responsible for lost or stolen gift cards. Gift card balances cannot be returned or exchanged in an event that a gift card is lost or stolen. Gift card is not transferable to tips, and have no cash value. Gift card is only valid for 1 year from the date of purchase.

Late Arrivals: Kay’s Nail Spa offers a 10 minute grace period beginning at the time of the appointment. Any arrivals after the grace period has expired will be considered as a “walk-in” customer and will be attended to in the order in which they arrived. If a specific technician was requested during booking, a late arrival could result in services being rendered by the first available nail technician.